How long does shipping take?
Orders ship from Lakehills, Texas in 1–2 business days. Delivery takes 3–5 business days after that.
How much is shipping?
Free US shipping on orders over $50. A $15 flat rate applies to orders under $50. We currently ship within the contiguous United States and DC.
What is your return policy?
120-day returns. If you're not happy with your purchase, contact us within 120 days of delivery and we'll make it right.
Do the products require assembly?
Most pieces need simple at-home assembly with the included hardware and instructions — no special tools required.
What materials do you use?
Solid bamboo and hardwoods, handwoven rattan and seagrass, washable fabrics, and stainless steel hardware — furniture built to be lived with, not hidden away.
How do I contact you?
Email customerservice@alleyandoak.com or use the Contact page — we reply within one business day.